Support

Raptor AV Order Tracking shows Raptor AV clients the equipment ordered for their projects and where each shipment is. Here are answers to common questions.

Need help? Email orders@raptorav.co or contact your Raptor AV project manager. We usually reply within one business day.

How do I get an account?

Raptor AV sets up accounts for the people at each client. If you need access, ask your Raptor AV project manager to invite you. You’ll get an email with a link to choose your password.

I forgot my password

Use Forgot your password? on the sign-in page. We’ll email you a link to choose a new one. The link works on any device.

Why don’t I see a project?

Raptor AV turns on each project once equipment is being ordered. If one is missing, contact your project manager.

What do the statuses mean?

• Not yet ordered: on your equipment list, not ordered yet.
• Ordered: ordered from the supplier, not shipped yet.
• Shipped / On the way / Out for delivery: moving with the carrier, updated automatically.
• Delivered / Received at Raptor AV: it has arrived at Raptor AV and will come to your site with the install.

Alerts and notifications

On the Account page, choose which moments you want to hear about (ships, out for delivery, delivered) and whether alerts come by email, iPhone notification or both. To get iPhone notifications, also allow notifications for Raptor AV in your iPhone’s Settings.

Deleting your account

Go to Account and choose Delete my account. Your login and settings are removed permanently. See the privacy policy for details.